Privacy Policy

1. Introduction

Heritage Africa Threads is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website, products, and services.

2. Information We Collect

We collect information that you provide directly to us, including:

• Account information (name, email address, phone number)
• Order and purchase details
• Visa and travel application information
• Communication preferences
• Payment information (processed securely by our payment partners)

3. How We Use Your Information

We use the information we collect to:

• Process and fulfill your orders and applications
• Provide customer support and respond to inquiries
• Send transactional and promotional communications
• Improve our website and services
• Comply with legal obligations

4. Data Security

We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. All data is stored on secure servers with industry-standard encryption.

5. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required by law. Account information is retained until you request deletion.

6. Your Rights

You have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate data
• Request deletion of your personal data
• Object to processing of your data
• Withdraw consent at any time

7. Cookies & Tracking

We use cookies and similar technologies to enhance your browsing experience, analyze site traffic, and understand user behavior. You can manage cookie preferences through your browser settings.

8. Third-Party Services

We may use trusted third-party service providers for payment processing, analytics, and communication. These providers have access to your information only to perform specific tasks on our behalf and are obligated to maintain its confidentiality.

9. Contact Us

If you have any questions about this Privacy Policy or wish to exercise your rights, please contact us at hello@heritageafricathreads.com or by phone at +233 20 199 6496. Our office is located at Tema, Accra, Ghana.